Tomball Tea Co. (“Tomball Tea Co.,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information with care, transparency, and integrity. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or interact with our website, waitlist, optional surveys or polls, email communications, social media pages, online shop, subscriptions, events, and other services that link to or reference this Privacy Policy (collectively, the “Services”). By using our Services, you acknowledge that you have read this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to personal information we collect through:our website and landing pages; our waitlist forms and sign-up pages; optional surveys, polls, quizzes, or questionnaires; email marketing and newsletter subscriptions; any future online shop, subscription program, or checkout experience; customer service communications; social media interactions, promotions, and community features; andin-person events, pop-ups, wholesale inquiries, and brand partnerships.This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our Services or that operate independently from us.
2. Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with us:
A. Information You Provide Directly
You may provide us with personal information such as: your name; email address; preferences, interests, and responses to surveys, polls, quizzes, or waitlist forms; communications you send to us; wholesale, partnership, influencer, or event inquiry details; any content, photos, reviews, testimonials, tags, comments, or other materials you share with us or permit us to repost.
B. Information We Collect Automatically
When you use our Services, we and our service providers may automatically collect certain information, including:IP address; browser type and version; device identifiers; operating system; approximate location derived from IP address; referring URLs; pages viewed; links clicked; date/time stamps; site activity and interaction data; cookie, pixel, tag, and similar tracking data.
C. Information From Third Parties
We may receive personal information from third parties, such as:email and CRM providers; analytics providers; advertising and social media platforms; form, survey, and quiz providers; business partners, event partners, or referral sources.
3. How We Use Personal Information
We may use personal information to: provide, operate, and improve our Services; manage our waitlist and communicate about launch access; send newsletters, product updates, announcements, and brand communications; deliver optional polls, surveys, quizzes, or community experiences; process and fulfill orders, subscriptions, and related transactions; provide shipping, delivery, and customer support; personalize content, recommendations, and offers; understand customer interests, site activity, and campaign performance; maintain and improve website functionality and security; detect, prevent, and investigate fraud, abuse, or unauthorized activity; comply with legal obligations and enforce our terms; manage events, collaborations, partnerships, and wholesale inquiries; curate, repost, or feature user-generated content where permitted.
4. Legal Bases for Processing
If and to the extent applicable under privacy laws in your jurisdiction, we process personal information based on one or more of the following:
your consent; performance of a contract or steps taken at your request before entering into a contract; our legitimate business interests, such as improving our Services, understanding audience engagement, and marketing our brand; compliance with legal obligations; protection of our rights, safety, and property.
5. Cookies and Tracking Technologies
We may use cookies, pixels, web beacons, SDKs, and similar technologies to:keep our website functioning properly;remember user preferences;understand traffic and engagement;measure marketing effectiveness;support retargeting, audience building, and advertising campaigns.These technologies may be set by us or by third-party service providers.You can usually control cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our Services.If we offer a cookie banner or consent manager, you may use that tool to adjust your preferences where required by law.
6. Email Marketing, Waitlists, and Promotional Communications
If you join our waitlist, subscribe to our emails, or otherwise opt in to hear from us, we may send you promotional messages about:
launch updates;
new products and blend releases;
restocks; rituals, stories, and editorial content;
surveys, quizzes, or community participation opportunities;
promotions, offers, or events.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the message or contacting us using the information below. Even if you opt out of promotional emails, we may still send service-related or transactional communications, such as account, order, subscription, or support messages.
7. Orders, Payments, and Subscriptions
If you place an order, join a subscription, or make a purchase through our shop, we may collect and use personal information necessary to:process your order;
take payment;
confirm your purchase;
provide shipping and delivery updates;
manage subscriptions, renewals, skips, pauses, or cancellations;
handle returns, replacements, and support requests;
maintain business records.
Payment transactions may be processed by third-party payment providers. We do not store full payment card numbers unless expressly stated at the point of collection and permitted by law.
8. Surveys, Polls, Quizzes, and Personalization
We may invite you to participate in optional surveys, polls, quizzes, or similar experiences to better understand your interests and shape our offerings.If you choose to participate, we may use your responses to:
better understand customer preferences;
improve products, messaging, and brand experiences;
personalize recommendations, emails, or product suggestions;
segment audiences for more relevant communications.
Participation in these tools is voluntary unless otherwise stated.
9. Social Media and User-Generated Content
If you interact with us on social media, tag us, submit content, respond to campaigns, or otherwise share materials with us, we may collect and use that information in accordance with this Privacy Policy and the permissions you provide.This may include:your username or handle;profile information that is visible to us;photos, videos, reviews, testimonials, comments, captions, or messages;any content you permit us to repost, feature, or share.Please remember that information you post publicly on social media or public-facing parts of our Services may be visible to others.
10. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:service providers that help us operate our business and Services;ecommerce, checkout, payment, and subscription providers;shipping and fulfillment providers;email, CRM, survey, form, and automation platforms;analytics and advertising providers;social media and marketing partners;professional advisors, such as lawyers, accountants, and insurers;business partners in connection with events, collaborations, or wholesale operations;government authorities, regulators, law enforcement, or other parties when required by law or necessary to protect rights and safety;a buyer, investor, successor, or affiliate in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.We do not sell your personal information for money. However, certain uses of cookies, pixels, and advertising technologies may be considered “sharing,” “targeted advertising,” or a similar concept under some privacy laws.
11. Service Providers We May Use
Depending on how our Services are configured from time to time, we may use third-party vendors and platforms to help run our business, such as providers for ecommerce, email, advertising, analytics, surveys, shipping, payments, customer service, and social media management.Examples may include providers like:website or ecommerce platforms;email marketing or CRM tools;analytics tools;advertising platforms;fulfillment and shipping services;form, survey, or quiz tools;payment processors.You should review the privacy notices of those third parties when appropriate.
12. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:provide our Services;maintain our waitlist and email communications;complete transactions and fulfill subscriptions;comply with legal, tax, accounting, and reporting obligations;resolve disputes;enforce our agreements;maintain reasonable business records.The retention period depends on the type of information and the reason we collected it.
13. Data Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, and destruction.However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security.You are responsible for using secure devices, networks, and passwords where applicable.
14. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:know whether we process your personal information;request access to the personal information we hold about you;request correction of inaccurate information;request deletion of your personal information;request a copy of your personal information in a portable format;opt out of targeted advertising or certain profiling activities;withdraw consent where processing is based on consent;appeal a decision we make regarding a privacy rights request, where applicable.You may also:unsubscribe from marketing emails at any time;adjust cookie settings through your browser or available consent tools;contact us to update or delete certain information.To exercise any applicable privacy rights, please contact us at care@tomballtea-waitlist.com.We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising privacy rights provided by law.
15. Notice to Residents of Certain U.S. States
If you are a resident of a U.S. state with applicable privacy rights laws, you may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of targeted advertising, profiling, or certain data disclosures.For purposes of these laws, we may collect the categories of personal information described in this Privacy Policy, use them for the business and commercial purposes described above, and disclose them to the categories of recipients described above.To submit a rights request, contact us at care@tomballtea-waitlist.com with the subject line: Privacy Request.If required by applicable law, you may also designate an authorized agent to make a request on your behalf, subject to verification requirements.
16. California Privacy Notice
If you are a California resident, this section supplements the rest of this Privacy Policy.In the preceding 12 months, we may have collected the following categories of personal information, depending on your interactions with us:identifiers;customer records information;commercial information;internet or network activity information;geolocation data derived from IP address;audio, visual, or similar information if you submit content to us;inferences drawn from preferences, survey responses, or interactions.We collect this information from you directly, automatically through your use of our Services, and from third parties as described above. We use and disclose it for the purposes described in this Privacy Policy.We do not knowingly sell personal information for monetary consideration. We may, however, use advertising and analytics technologies that could be considered “sharing” under California law.California residents may request access, correction, deletion, and information about our handling of personal information by contacting us at care@tomballtea-waitlist.com.
17. Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is not yet a universally accepted standard for responding to these signals, our Services may not respond to them unless and until required by law.If we are required to recognize a browser-based opt-out signal under applicable law, we will do so to the extent required.
18. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.If you believe a child has provided personal information to us, please contact us at care@tomballtea-waitlist.com, and we will take appropriate steps to investigate and, if necessary, delete the information.If a higher minimum age applies in your jurisdiction, we will comply with applicable law.
19. International Visitors
Our Services are intended primarily for users in the United States. If you access the Services from outside the United States, please understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.By using the Services where permitted by law, you acknowledge such transfers.If you intend to actively market to residents of the UK, EEA, or other jurisdictions with additional privacy requirements, we recommend updating this Privacy Policy further to reflect those rules.
20. Third-Party Links and Services
Our Services may contain links to third-party websites, social platforms, payment providers, surveys, or embedded content not controlled by us.We are not responsible for the privacy, security, or content practices of those third parties. Their own terms and privacy policies apply.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Services, legal obligations, or privacy practices.If we make changes, we will revise the “Last Updated” date above. If required by law, we will provide additional notice or obtain consent.Your continued use of the Services after an updated Privacy Policy becomes effective means the updated version will apply, subject to applicable law.
22. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Tomball Tea Co.
Email: care@tomballtea-waitlist.com
Mailing Address: 619 W Main St. Tomball, TX 77375
Website:https://tomballtea-waitlist.com/